The Fair Debt Collections Practices Act (FDCPA) protects debtors from unfair and unethical debt collection practices of third-party debt collectors. It is part of a larger law, the Consumer Credit Protection Act, enacted in 1977.
The FDCPA gives rules that third-party debt collectors have to follow when it comes to collecting debts. Certain behaviors are explicitly prohibited under the FDCPA, and if a debt collector does one or more of these prohibited behaviors, a violation of the FDCPA can be filed against the debt collector.
However, what are the most common of these behaviors that are reported in FDCPA claims? We have asked attorney, Alaina Sullivan, and here is what she had to say:
Debt collectors are hired to do one thing: collect on a debt, and they can be extremely persistent when performing this duty. However, the FDCPA prohibits debt collectors from making excessive phone calls when trying to get a hold of the debtor.
The question arises when making the determination on what is reasonable and what is excessive. If the debtor feels that these phone calls are getting to the point where they are harassing and meant to intimidate, he or she has a good cause to argue that an FDCPA violation has occurred.
Calling at what are considered “odd” hours is also prohibited under the FDCPA. These “odd” hours are any time before 8 a.m. and any time after 9 p.m.
Lying about the Amount Owed
One of the most common violations when it comes to debt collectors and the FDCPA involves false representations about the amount or status of the debt. Sometimes, debt collectors will attempt to collect on an amount that is higher than the actual debt, or it could even be one that does not exist.
A debt collector could contact a debtor on a card that was discharged in bankruptcy and attempt to get the money regardless. Debt collectors may also try to tack on fees or charges that were not included in the original loan agreement.
Therefore, when a debt collector has been contacted by a debt collector, he or she has a right to request verification of the charges before paying them.
Contacting Third Parties Connected to the Debtor
Under the FDCPA, debt collectors are not allowed to contact third parties connected to a debtor to discuss the debt unless the debt collector has given them express consent to do so. A debt collector may contact a third party for the sole purpose of locating the debtor.
However, they may not contact a third party requesting any other information. Further, they cannot repeatedly contact these third-parties to the point where the communication turns into harassment.
Not Identifying Themselves
Another continued violation of many debt collectors is refusal to identify themselves when calling the debtor. Further, if asked, the debt collector must identify which creditor they represent. If the collector refuses to do any of this, a red flag should be raised as to whether the debt they purport to be collecting on is legitimate.
Not Validating the Debt
Once the debt collector contacts the debtor and informs him or her that a debt is owed, the debtor has the right to validate or dispute the debt. The collections company is not allowed to keep pursuing collections until after the debt has been either validated or disputed.
One of the biggest violations committed by debt collectors is using obscene or threatening language when communicating with the debtor. Under the FDCPA, debt collectors are expressly prohibited from making threats, using aggressive language or any other type of harassing behavior when communicating about a debt.
Ignoring Requests to Cease Communication
Under the FDCPA, once the debtor believes that a violation has occurred, he or she must send written communication to the debt collector to cease communication. If the debt collector ignores this written notification and continues to make efforts to communicate about the debt, he or she will be held legally responsible for this as yet another FDCPA violation.
Contacting Debtor at Work Knowing that the Debtor Cannot Take Calls
If the debt collector has tried contacting the debtor at work and has been told to stop calling but continues to do so, this behavior is another FDCPA violation. Many times, debt collectors will discover where the debtors work and use this information to continue to harass the individual.
However, these calls can put the debtor in jeopardy of losing his or her job and can cause that person to lose wages. Lost wages, however, can be sought in an FDCPA claim if necessary.
Contact an Attorney Today
If you find yourself dealing in the middle of stressful debt collection proceedings and you have questions about what to expect, it is recommended you talk to an experienced attorney. An attorney can listen to the facts of the case and can best advise you on how to proceed.
Contact an attorney experienced in fair debt collections proceedings to schedule a consultation today.