Are You Being Called By Rushmore Loan Management Service? Here's What You Need to Know
The law requires debt collectors to treat you with fairness, dignity, and respect, but this is not always what happens. Every year the Federal Trade Commission receives complaints about indebted consumers being threatened and harassed for nonpayment of a debt. If it happens to you, complaining to the FTC is only a start. You can also sue the debt collector.
Your Rights Under the FDCPA
The law requires debt collectors to treat you with fairness, dignity, and respect, but this is not always what happens. Every year the Federal Trade Commission receives complaints about indebted consumers being threatened and harassed for nonpayment of a debt. If it happens to you, you can sue the debt collector.
- Yelling, swearing, and using threatening language
- Refusing to report to the credit bureaus that a debt is in dispute
- Calling you at work after they’ve been advised that such calls are not allowed
- Pretending to be government agents or police officers planning to arrest you
- Threatening legal action they cannot take or have no intention of taking
- Calling you outside of the hours of 8:00 a.m. to 9:00 p.m. in your time zone
Company Profile: Rushmore Loan Management Service
If you are being called by Rushmore Loan Management Service, a company overview is below.
Rushmore Loan Management Service is a debt collection agency in Irvine, California with branch offices in Dallas, Texas and San Juan, Puerto Rico. It was established in 2008, has 1,000 employees, and is managed by its CEO, Terry Smith. Legal records at the PACER (Public Access to Court Electronic Records) website suggests that consumers who believed that they were being harassed by Rushmore Loan Management Service stood up for themselves.
Alleged Violations against Rushmore Loan Management Service**
According to PACER, in or around February 2017, Rushmore Loan Management Service started calling a Florida consumer to collect a mortgage debt. She had already hired an attorney to represent her in the case, which was over five years old, but collectors allegedly persisted in contacting her directly.
Feeling harassed by Rushmore Loan Management Service, the consumer filed an FDCPA lawsuit against the company for:
- Contacting her directly when she was represented by an attorney
- Using false, deceptive, and misleading means to collect a debt
- Misrepresenting the legal status of the debt
The matter was later settled.
Hire an Attorney
The phone numbers for this debt collection agency are:
If you see either number on your caller ID, it means that Rushmore Loan Management Service is calling you. If you have legal representation but their collectors persist in calling you directly and sending letters, protect yourself by hiring a consumer lawyer and filing a claim against Rushmore Loan Management Service. The company could be ordered to pay you $1,000 in statutory damages, making their decision to harass you a mistake.
Deceiving consumers is illegal and you could receive both statutory damages of $1,000 and your attorney’s fees.
**Case taken from PACER (www.pacer.gov). File number is Case 8:17-cv-01652-VMC-MAP from the United States District Court for the County District of the Fifth Judicial District in and for Hernando County, Florida.
*Disclaimer: The content of this article serves only to provide information and should not be constructed as legal advice. If you file a claim against Rushmore Loan Management Service or any other third-party collection agency, you may not be entitled to any compensation.